Return & Refund Policy

 

Refund & Return Policy

Confidence Guarantee

We stand behind our product with a 30-Day Confidence Guarantee. If you’re not seeing the results you expect, our support team will work with you to optimize your usage, form, and training routine. Our priority is your progress — and we’re here to help you get it.

Returns & Exchanges

Due to the nature of fitness equipment and hygiene standards, we do not offer refunds or returns once a product has been opened and used.

However, if your product arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. We’ll arrange for a replacement or credit.

Eligibility

To be eligible for a replacement or exchange:

• The item must be unused and in its original packaging (unless defective)

• You must provide proof of purchase and evidence (photos/video) of any product issue

Shipping Returns

To return your product (if approved), you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

📧 Reach us at: support@chesttrainer.com

At Chest Trainer, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

We do not offer cancellation to any order, all sales are final, however, if you do wish to make a modification to your order, it must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. 

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.  

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.