Contact Us
Current as of: January, 2026
Get In Touch
We're real people running a real business. No bots, no offshore call centers, no runaround.
Email us, call us, or send a carrier pigeon (though email is faster).
Email Support
📧 support@chesttrainer.com
Best for:
- Order inquiries
- Product questions
- Returns & exchanges
- Warranty claims
- General questions
Response time: Rapid - same day, but within 24 hours at most
Office hours: Monday-Friday, 9am-5pm AEST
We actually check our emails. You'll get a response from a human who knows the product and can actually help you.
Phone Support
🇦🇺 Australia
Phone: +61 485 825 532 (SMS usually gets a quicker response)
Hours: Monday-Friday, 9am-5pm AEST/AEDT
Best for: Urgent issues, complex questions, quick answers
🇺🇸 United States
Phone: +1 (323) 999 2210 (SMS usually gets a quicker response)
Hours: Monday-Friday, 9am-5pm PST
Best for: US customer inquiries, order tracking, returns
Heads up: Email and/or SMS is often faster for non-urgent stuff since we can look up your order details and send you links/attachments. But if you need to talk it through, we're here, we can arrange to get on a call with you.
Business Addresses
🇺🇸 United States Office
421 Broadway
San Diego CA 92101
Note: This is our business office. Please don't send returns here - see Returns section below.
🇦🇺 Australia Headquarters & Returns Center
L2, 350 Oran Park Drive
Oran Park NSW 2570
This is where returns are processed. All warranty claims and product returns ship here.
Returns & Exchanges
All returns ship to our Australian headquarters:
L2, 350 Oran Park Drive
Oran Park NSW 2570 Australia
Before shipping a return:
- Email us first at support@chesttrainer.com
- We'll send you return authorization and instructions
- Australian customers get a free return label
- International customers get the return address and shipping guidance
Don't just send stuff back without contacting us first - we need to authorize the return and provide instructions.
Social Media
Follow us for:
- Customer results and testimonials
- Training tips and workout ideas
- Product updates and new releases
- Honest fitness content (no BS)
📱 Instagram: @chesttrainer
📘 Facebook: facebook.com/chesttrainer
🎵 TikTok: @chesttrainer
We actually respond to DMs, but for order-specific stuff, email is better (easier to track and look up your details).
What to Include When You Contact Us
Makes things faster if you include:
For order questions:
- Your order number (found in your confirmation email)
- Email address used for the order
For product questions:
- What you're trying to do
- Your current fitness level (helps us give relevant advice)
- Any specific concerns
For returns/exchanges:
- Order number
- Reason for return (helps us improve)
- Whether you want refund or exchange
For warranty claims:
- Order number
- Photos/video of the issue
- Description of what happened
Response Time Expectations
Email:
- Weekdays: Usually within 4-6 hours (often faster)
- Weekends: Within 24-48 hours
- We're not Amazon, but we're quick
Phone:
- Weekdays during business hours: Immediate
- Outside hours: Leave a voicemail, we'll call back next business day
- Or just email us (honestly faster for most things)
Social Media DMs:
- Within 24-48 hours
- Not as reliable as email for order stuff
What We Can Help With
✅ Order tracking - "Where's my package?"
✅ Product questions - "Which resistance level should I get?"
✅ Returns & exchanges - "This isn't for me" or "I need a different size"
✅ Warranty claims - "Something broke"
✅ Payment issues - "My card was declined"
✅ Shipping questions - "Can you ship to [location]?"
✅ Training advice - "How do I use this properly?"
✅ Wholesale inquiries - "I want to stock ChestTrainer in my gym/store"
What We Can't Help With
❌ Medical advice - We're not doctors. Consult your physician before starting any exercise program.
❌ Refunds outside our policy - We have generous policies, but they have limits.
❌ Free products - Don't ask. The answer is no (unless you're legitimately influencing thousands of our target customers).
❌ Unrealistic expectations - We can't make you jacked in 30 days. No one can.
Wholesale & Business Inquiries
Want to stock ChestTrainer in your gym, store, or studio?
📧 Email: support@chesttrainer.com
Subject line: "Wholesale Inquiry - [Your Business Name]"
Include:
- Business name and location
- Type of business (gym, retail store, online shop, etc.)
- Estimated order volume
- Any relevant business credentials
We'll get back to you within 2-3 business days with pricing and terms.
Media & Press Inquiries
Journalists, bloggers, YouTubers:
📧 Email: support@chesttrainer.com
Subject line: "Press/Media Inquiry"
We're happy to:
- Send product samples for honest reviews
- Provide high-res images and product info
- Answer questions about the company/product
- Discuss our anti-BS marketing approach (it's genuinely different)
What we won't do:
- Pay for positive reviews
- Ask you to lie about results
- Provide fake testimonials
Careers
Not currently hiring, but we're a growing business.
If you're passionate about fitness, hate BS marketing as much as we do, and want to work with a brand that's doing things differently, email us:
📧 support@chesttrainer.com
Subject line: "Career Inquiry - [Your Role/Skill]"
We're not promising anything, but we'll keep your info on file for when we're ready to expand.
Feedback & Suggestions
Got ideas for how we can improve?
We actually want to hear it:
- Product improvements
- Website issues
- Better packaging ideas
- New product suggestions
- Marketing that's too "BS" for our brand
📧 Email: support@chesttrainer.com
Subject line: "Feedback"
We read everything. Some of our best improvements came from customer suggestions.
Complaints & Issues
Not happy with something?
We want to know. Seriously.
📧 support@chesttrainer.com
Subject line: "Complaint - [Brief Description]"
We will:
- Respond within 24 hours
- Actually listen to your issue
- Fix it if we screwed up
- Explain if we didn't (but still try to help)
We won't:
- Ignore you
- Give you corporate runaround
- Argue with you for no reason
- Make excuses
If we messed up, we'll own it and make it right.
